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Avis89

Refund & Return Policy

By placing an order on Avis89, you confirm that you have read, understood, and accepted the policy below. Because our products are made-to-order and printed on demand, we handle issues through replacements or refunds rather than traditional returns.

1. No Physical Returns

All Avis89 products are printed on demand specifically for you. For this reason, we do not accept physical returns in any case. You do not need to send items back to us, even when there is a problem with your order. Instead, we will review your claim and, if eligible, provide a replacement or refund as described below.

2. Defective, Damaged, Faulty or Wrong Item

If your item is defective, damaged, faulty, or you received the wrong item, you may request a replacement or refund within:

  • 30 days from the delivery date, or
  • 45 days from the order date,

whichever comes first.

How to File a Claim

You can either:

When you contact us, please include the following information (this is required):

  • Order number
  • Email address used at checkout
  • Subject of your request
  • A clear description of the issue with your order
  • Photo(s) and/or video(s) of the item(s) you received

Depending on the issue, please also include:

  • For printing errors, close-up photographs clearly showing the print issue.
  • For print size or placement issues, photos of the item with a measuring tape, stick, or ruler placed next to the print.
  • For missing items, a photo of the package and the full shipping label so we can forward it to our production department to investigate.

We will review the photos and/or videos you provide. If your item is eligible, we will resend the product to you. In order to identify the problem, we need photos of the actual items you received.

In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product, including shipping costs.

Cautions for Eligibility

  • We do not offer refunds or exchanges on products purchased during a sale, clearance, or promotion, except where the item is defective or incorrect.
  • We do not offer refunds or exchanges on custom and personalized orders due to change of mind, incorrect personalization details, or other customer errors. This does not limit your right to a replacement if the item is defective, damaged, or incorrect.
  • We typically do not accept refunds, replacements, or exchanges due to customer mistakes such as:
    • Incorrect selection of size, design, color, or product type
    • Improper care, misuse, or damage occurring during use

Please allow for up to a 20% difference between advertised images and the item you receive. Colors may vary slightly due to lighting during photography or differences in screen displays.

3. Shipping Issues – Tracking Not Updated

If your order’s tracking information has not been updated for more than:

  • 15 business days for orders within the United States, or
  • 25 business days for international orders,

you have the right to request a refund or a new replacement for that order.

Cautions for Shipping Information

  • We typically do not accept refunds or replacements when the issue is caused by customer mistakes such as:
    • Incorrect shipping address
    • Incomplete or invalid address entry
  • Please double-check your shipping information before checking out to ensure that your address is correct.

4. Package Marked as Delivered but Not Received

Sometimes the tracking system may show that a package was delivered, but you did not receive it.

  • We generally do not offer refunds or reprints for orders that are marked as “Delivered” by the carrier.
  • In these cases, please first check with your household members, neighbors, or building management, and then contact the carrier (for example, USPS, UPS, DHL, etc.) for exact details on the delivery, including GPS location.
  • If you receive written or recorded confirmation from the carrier that the package is lost or mis-delivered, please forward that confirmation to us. We will then review your case and act in the way that best supports you, which may include arranging a replacement or refund on a case-by-case basis.

5. Important Notes

  • Because our products are customized, we do not offer traditional returns. If your item is defective, you do not need to return the original item – we will resend a replacement free of charge once your claim is approved.
  • We do not allow modifications to replacement items. Replacements are produced using the same design, size, and options as the original order.
  • Production and shipping times for replacement items are typically 15–25 business days.
  • The refund process may take up to 7–10 days for the funds to appear back in your account, depending on your payment provider and bank.
  • We understand that everyone makes mistakes (including us!). Please review your shipping information and personalization details carefully before submitting your order, and double-check your order confirmation email to make sure you checked out with the right item.

6. Contact Us

Avis89™
Email: support@avis89.com
Submit a ticket: avis89.freshdesk.com/support/tickets/new
United States: 814 Mission Street, San Francisco 94103, United States.
US Office: 1603 Capitol Avenue, Suite 413A #2932, Cheyenne, WY 82001, United States.